Singuist Help & Support

Manage your subscription, credit balances, and account settings directly from the Settings tab inside the app.

• View your current recurring and bonus credit totals.
• Update your display name, avatar, and language preferences.
• Review your credit transaction history in the Credit Ledger.
• Subscription cancellations take effect at the end of your current billing cycle.

If a charge looks incorrect or you need a refund, reach out to us at support@singuistapp.com and include your account email.

SINGUiST relies on cloud-based AI audio synthesis and real-time streaming. Here are quick fixes for the most common issues:

• Audio not playing: Check that your device is not in silent mode and that you have a stable internet connection. Try force-closing and reopening the app.
• Song generation is slow: Complex songs can take 1–3 minutes. Ensure you have at least 2 credits available. Free-tier users may experience queue delays during peak hours.
• Lyrics not displaying: Toggle the lyrics panel off and on, or verify that the selected song includes lyric data.
• Offline listening: Songs saved to your Library are cached for offline playback. Re-download if playback fails after extended offline use.
• Streaming interruptions: Live stream playback depends on network quality. Switch from cellular to Wi-Fi for the most stable experience.

Still stuck? Send us a screen recording or error message and we'll investigate: support@singuistapp.com

We build SINGUiST for you. If you have an idea for a new language, phrase category, or learning mode, we want to hear it.

• New language support (e.g., Korean, Arabic, Mandarin)
• Additional phrase categories (e.g., Travel, Business, Medical)
• Accessibility improvements (voice commands, larger text)
• Social features (playlists, collaborative learning)

Submit your ideas to support@singuistapp.com with the subject line "Feature Request". We read every message.